We aim to process your order within 1 working day. More information at Terms of Conditions Art 4: delivery and delivery times.
Items can be returned when:
It is returned within 30 days of receipt
The article (in case of food supplements) is sealed and closed. This is in connection with health protection and / or hygiene after breaking the seal after delivery.
The article (in case of clothing) is not worn and / or washed. (Trying it on is allowed of course).
The article (in case of clothing) is in original condition and has the original packaging and cards.
Before you send back a shipment we ask you to let us know by email, so we are aware of your return. Products can not be exchanged, you must return the product and re-order. The shipping costs for the return are for the customer.
1. Send an email to firstname.lastname@example.org and mention in your email:
- your order number
- Which items you are returning
2. Send the products in a box to:
2321 GL Leiden
- Please use the original box
- Add a bill with your order number (otherwise we cannot process the return order)
- Send the package to this address
- Keep the track and trace code as proof